Dear Cudo Member

Recently you purchased one or more of the great Ezy Cleaning offers on the Cudo website. Unfortunately, during last weekend, the Ezy Cleaning head office in Brisbane was involved in a fire which resulted in the factory being damaged.

Please rest assured, we are in close contact with Ezy Cleaning who are in the process of getting back up and running and will fulfil all current and future bookings. In order to gve them time to get back on their feet following the fire, Ezy Cleaning have requested that you hold off on making any bookings until Thursday 23rd  February.

Additionally, If you have previously made a booking with Ezy Cleaning, can we please ask that you contact them again to reconfirm your booking date.

If your booking was for anytime this week, this booking will need to be rescheduled

 New contact details for Ezy Cleaning

The contact numbers that have been printed on your vouchers for you to call are no longer functional due to the fire. To make bookings with Ezy Cleaning you can now contact them and leave a message on 02 8001 6279 or 1300 761 810 or you can email them on ezyinfo58@gmail.com

Please keep in mind hold off on making any bookings until Thursday 23rd  February.

We apologise for any inconvenience cause by these unforseen circumstances and appreciate and value your patience.

 Cudo Team

Dear Cudo member,

Thank you for purchasing the magnetic fly screen offer that Cudo featured in  January 2012.

Hopefully, by now, most  of you have received your fly screens. Unfortunately, due to the overwhelming uptake of the offer, the supplier is having a little trouble meeting demand and estimates it could take a further three weeks to get everybody supplied.

 Cudo sincerely apologises for the delay; however, it's not all bad news for those who've had to wait, as the supplier's also offering a little "mystery gift" as a thank-you for your patience.

Kind regards,

The Cudo Team.

Main Pest have changed their booking procedure and can now be contacted as per below.

To contact Main Pest Control please email them at mainpropertyservices@live.com.au

and one of the admin team will contact you ASAP.

Kind Regards,

Chris.

Our incredibly fantastic merchant Fashion Reflections has put a process in place so that any customers that have not received their products can simply click the below link and they will respond ASAP with an outcome.

 http://www.jewelleryreplicas.com.au/claims.html

Kind Regards,

Cudo Team.

Most customers have now received the Three Slim Bras and Body Suit.

If you have not received your purchase please select "Contact Cudo" in the "Your are viewing" tab and send us your enquiry.

Kind Regards,

Cudo Team.

All of your vouchers can be viewed and printed online from your Cudo account, after the offer has ended.

Just follow these steps:

 Login to your Cudo account (click on “Log in or Sign up” in the top right hand corner of our web page)

1. Select the “My Purchase History” tab
2. Scroll down to the purchase that you want to view
3. Click on the “View voucher” tab

Note: vouchers can only be viewed or resent after the offer has ended.

Sometimes your spam filter can prevent you from receiving Cudo’s fantastic offers in your inbox, this can be changed by:

1. Logging onto your own personal email
2. Look into your spam/junk email folder and mark any Cudo emails as not spam
3. Or, simply add the emails ‘noreply@email.cudo.com.au’ and
   ‘noreply@wmail.cudo.com.au’  to your contact list or address book

 The Cudo daily email should then be recognised and be sent to your inbox instead of
your junk mail folder.

Yes you can! The Cudo refund angel will process it for you. Just follow these steps:

1. Select Contact Cudo from the drop down menu above
2. Fill in your e-mail address, the name of the offer and your Cudo voucher number

The angel will do it straight away so you get your refund in 10 working days.

Unfortunately, we can’t refund your voucher. But, it’s possible that the business may still allow you to use your voucher. It’s up to them though, so please contact the business to find out for sure.

We hope you enjoy your other offers in the meantime!

Just look for the "unsubscribe" link at the bottom of the email.

Or follow these steps:

1. Login to your Cudo account
2. Click on your account
3. Under "Select your preferences" un-tick the box "Email my Cudo straight to my inbox"

Some email security settings are very strict which therefore block automated emails that Cudo send; by the time the emails have passed through their servers and gone through authentication it can sometimes be too late.

We currently are aware of this issue mainly with customers using Bigpond email and are currently attempting to resolve this situation. 

In the meantime customers can direct their daily emails to a web based email (hotmail, gmail or yahoo) to receive their daily deals on time.

If you have any concerns about any product safety issues you can click on the below link.

The ACCC provides detailed information on product safety in Australia at this website:

https://www.productsafety.gov.au/content/index.phtml/itemId/992189

Kind Regards,

Cudo Team.

Here is a simple explanation of Cudo.

Cudo is 100% free to join! You only pay for offers you buy.

Yes, every transaction you do with Cudo is completely safe! To securely process your credit card details Cudo uses SSL technology and we don’t store your credit card number on our servers.

The security of your personal information is very important! That’s why we have a giant on patrol!

Your credit card details are encrypted (SSL) and we will never share your personal details with a third party.

For more information please read our Privacy Policy

Hurrah! Just click on that big, yellow ‘Buy Now’ button.

If the minimum number of buyers is met, the deal is on and your credit card will be charged.

Your voucher will be sent to you 24 hours after the offer has ended. Enjoy!

You’ll only be billed when the minimum number of buyers required has been reached.

If the offer has passed the minimum number when you buy, your credit card will be billed immediately. Your voucher will be sent to you 24 hours after the offer has ended. Enjoy!

Unfortunately, if the minimum number of buyers required is not reached the offer doesn’t go ahead.

That would be a bummer, so get your family and friends to buy and push that offer over the line!

When the minimum number of buyers is met for the offer, your credit card will be charged... and you’ll have one fantastic offer!

You’ll receive your tax invoice first. Then, your voucher will hit your inbox 24 hours after the deal has closed.

At Cudo.com.au we accept Paypal, AMEX, Visa and Mastercard.

Not to worry the Cudo refund angel will sort it out for you. Just follow these steps:

1. Click the ‘contact Cudo’ link below
2. Fill in your e-mail address, the name of the offer and your Cudo voucher number

The angel will work on it straight away so you get your refund in 4 to 5 working days.

To become super popular, purchase your next offer as a gift!

Just follow these steps:

1. Click the “Buy Now” button
2. Choose “Give this as gift” in the Order Details section
3. Fill in their name and enter a personal message!

The voucher will then be automatically sent to your friend, in their name.

Don’t worry, there is no Cudo price mentioned on the voucher and only you will see the invoice.

Your voucher will hit your inbox 24 hours after the offer has ended. If it’s not there, check to see if the offer is still going.

You can also download your voucher (once offer has ended) from our site by following these steps:

1. Login to your Cudo account
2. Click on your account
3. Click "My Purchase History"
4. Find your voucher and click on "view my voucher" to download or print

Yes, all good things come to an end.

Just check the small print on the offer page to see how long you have to use your voucher.

Unfortunately not, unless the small print says it’s ok!

No, unless it says in the small print, you don’t get any credit or money back for what you don’t use.

Oh dear! If you have a problem trying to redeem your voucher with the business just click the ‘contact Cudo’ link below and we’ll help you out.

The Cudo refund angel will sort it out for you. Just follow these steps:

1. Click the ‘contact Cudo’ link below
2. Fill in your e-mail address, the name of the offer and your Cudo voucher number

The angel will work on it straight away so get your refund in 4 to 5 working days.

Cudo credit is currency that can be put towards your next offer purchase!

Cudo credits can’t be exchanged for cash or used to buy gift certificates though.

Yes you can! Buy a gift certificate right here and give it to a friend so they can have a great Cudo experience!

Like all good things, gift certificates and Cudo credits have expiry dates.

You can see the expiry date of your credit and gift certificates in your account area.

If you have Cudo credit (like a gift certificate or sign up bonus voucher) you need to activate it before using it on one of our great offers!

Just follow these steps:

1. Login to your Cudo account
2. Click on your account
3. Under "Current balance" click on "Redeem a gift certificate" and enter in the certificate code (you will find the code in the email sent)

To use your Cudo credit, just follow these steps:

1. Login to your Cudo account
2. Go to the offer you want and click “Buy Now”
3. On the Checkout page, your credit will appear as a payment method
4. Select to pay using the credit and enjoy your offer!

If you can’t see your credit(s) at the Checkout, make sure you’re logged in.

You sure can! The more Cudo family members, the merrier!

Hurrah! You’ll get an e-mail with a promotion code, once your friend makes a purchase using the link you sent them.

Promotion codes are usually sent within 24 hours of your friend’s purchase.

There is no timeframe but they have to make their first purchase using the referral link.

Sadly, no. You can certainly mention us to your friends on Facebook!

But to get credit for referrals, you need to e-mail them from the refer a friend section on the Cudo site.

Your friends need to click the ‘refer a friend’ link that we send to them and sign up.

You can find the list of what you purchased by:

1. Login to your Cudo account
2. Click on your account
3. Click on "My Purchase History" to see a list of your recent purchases and vouchers.

You can retrieve your password by:

1. Login to your Cudo account
2. Click 'Forgot Password?' link
3. Enter your email address that you registered to Cudo with and press 'Reset'

Your new password will then be sent to your email

The Cudo password genie will grant you a new one! Just follow these steps:

1. Login to your Cudo account
2. Click on your account
3. Click on “Forgot Password”
4. Enter your e-mail address that you registered with Cudo and press ‘Reset’

Your new password will then be sent to your e-mail

Just look for the “unsubscribe” link at the bottom of the email.

Or follow these steps:

1. Login to your Cudo account
2. Click on your account
3. Under "Select your preferences" un-tick the box "Email my Cudo straight to my inbox"

You can click here to close your account but we’ll be sad to see you go!

Make sure you have copies of your vouchers as you won’t be able to access them on the site after your account is closed.

To get your vouchers before heading off:

1. Login to your Cudo account
2. Click on your account
3. Click "My Purchase History".
4. Find your vouchers and click on "view my voucher" to download or print

You can change your billing address by following these steps from the Cudo billing pixie:

1. Login to your Cudo account
2. Click on your account
3. Go to “Saved Card Details”
4. Remove Card
5. Fill in new billing address and credit card details

Please note, your address is only used for billing purposes and never for actual delivery.

If your offer requires the goodies to be delivered, you’ll be asked for your delivery address separately.

That's ok, we're only friendly and love for our customers to be happy.

When you order

Once you hit the Buy now button, your order is processed safely through our secure servers. Your personal details are never shared and you can always use PayPal if you prefer to do so.

A voucher and instructions on how to redeem is sent to your email address within 24 hours after the deal ends. It's that simple!

Plus the Cudo Satisfaction Guarantee means that you can always contact us about a refund should you not be happy about your order.

Reasons to buy from Cudo

-        Great deals up to 90% off from business you can trust

-        Safe and secure shopping

-        Cudo is a Group Buying Code of Conduct member

-        Peace of mind with Cudo Satisfaction Guarantee

-       Cudo is part of a bigger family - Microsoft and Nine Entertainment Co

It would be a shame for you to miss out on our offer! Have you shopped around? You'll find that Cudo deals are up to 90% off the retail price.

Also remember that Cudo's Satisfaction Guarantee . You can always contact us about a credit or refund should you not be happy about your order.

Sorry to hear that! Our tech whizzes have been notified.

Here are some suggestions that may help:

- Have you used Facebook to login to Cudo before? Go to to the link below and try using your Facebook login details:

https://cudo.com.au/login/

- You can always use a different email address to place your order, but keep in mind that your voucher is sent to that email address and new Cudo login details will be provided.

Ok, we're letting our Cudo deal finders know that they need to work a little harder! Have you shopped around? You'll find that Cudo deals are up to 90% off the retail price.

You can have a look at other deals here: cudo.com.au

Not so keen on hitting the road? That's ok; we'll keep that in mind.

In the meantime, why not update your profile? This will help us find better deals, and let you know about them via email (if you like)

Update your profile now

But don't just leave your loved one without!Cudo or not, a nice gesture or gift goes a long way.

A lot of our customers choose to give Cudo vouchers as a gift. It's an easy and convenient way to make someone's day.

Things you should know about the voucher:

- Pricing is not included. That way your loved one does not need to know how much you paid for the voucher

- The voucher is transferable so anyone can use the voucher

You can contact us by filling in the contact us form

• You can follow us on Facebook,
• You can follow us on Twitter

To experience the amazing benefits Cudo can have for your business simply click here to get started.