We appreciate how frustrated you must be of waiting for your orders to arrive however; we have been advised by the supplier that all customers will receive their deliveries as follows: -

Silence Sleeper: no later than 24/05/2013

Duck Feather Pillows: no later than 31/05/2013

Stylish Cardigan: no later than 31/05/2013

The Chef Whizz Kitchen Set: no later than 03/06/2013

We rely on our suppliers to provide their products to our customers on or before the anticipated delivery date and unfortunately, due to the unexpected large volume of orders that were placed for these products the supplier has had to order in more stock to meet demand. 

Please accept our sincerest apologies and while it will not make your orders arrive any earlier please let us assure you that these particular suppliers otherwise have a favourable record of delivering by the date that has been initially specified.

All of your vouchers can be viewed and printed online from your Cudo account, 24hrs after the offer has ended.

Just follow these steps:

 Login to your Cudo account (click on “Log in or Sign up” in the top right hand corner of our web page)

1. Select the “My Purchase History” tab
2. Scroll down to the purchase that you want to view
3. Click on the “View voucher” tab

Note: vouchers can only be viewed or resent 24hrs after the offer has ended.

Sometimes your spam filter can prevent you from receiving Cudo’s fantastic offers in your inbox, this can be changed by:

1. Logging onto your own personal email
2. Look into your spam/junk email folder and mark any Cudo emails as not spam
3. Or, simply add the emails ‘noreply@email.cudo.com.au’ and
   ‘noreply@wmail.cudo.com.au’  to your contact list or address book

 The Cudo daily email should then be recognised and be sent to your inbox instead of
your junk mail folder.

Unfortunately, we can’t refund your voucher. But, it’s possible that the business may still allow you to use your voucher. It’s up to them though, so please contact the business to find out for sure.

We hope you enjoy your other offers in the meantime!

Just look for the "unsubscribe" link at the bottom of the email.

Or follow these steps:

1. Login to your Cudo account
2. Click on your account
3. Under "Select your preferences" un-tick the box "Email my Cudo straight to my inbox"

Some email security settings are very strict which therefore block automated emails that Cudo send; by the time the emails have passed through their servers and gone through authentication it can sometimes be too late.

We currently are aware of this issue mainly with customers using Bigpond email and are currently attempting to resolve this situation. 

In the meantime customers can direct their daily emails to a web based email (hotmail, gmail or yahoo) to receive their daily deals on time.

If you have any concerns about any product safety issues you can click on the below link.

The ACCC provides detailed information on product safety in Australia at this website:

https://www.productsafety.gov.au/content/index.phtml/itemId/992189

Kind Regards,

Cudo Team.

You can contact us by filling in the contact us form

Here is a simple explanation of Cudo.

Cudo is 100% free to join! You only pay for offers you buy.

Yes, every transaction you do with Cudo is completely safe! To securely process your credit card details Cudo uses SSL technology and we don’t store your credit card number on our servers.

The security of your personal information is very important! That’s why we have a giant on patrol!

Your credit card details are encrypted (SSL) and we will never share your personal details with a third party.

For more information please read our Privacy Policy

Hurrah! Just click on that big, yellow ‘Buy Now’ button.

If the minimum number of buyers is met, the deal is on and your credit card will be charged.

Your voucher will be sent to you 24 hours after the offer has ended. Enjoy!

You’ll only be billed when the minimum number of buyers required has been reached.

If the offer has passed the minimum number when you buy, your credit card will be billed immediately. Your voucher will be sent to you 24 hours after the offer has ended. Enjoy!

Unfortunately, if the minimum number of buyers required is not reached the offer doesn’t go ahead.

That would be a bummer, so get your family and friends to buy and push that offer over the line!

When the minimum number of buyers is met for the offer, your credit card will be charged... and you’ll have one fantastic offer!

You’ll receive your receipt first. Then, your voucher will hit your inbox 24 hours after the deal has closed.

At Cudo.com.au we accept Paypal, AMEX, Visa and Mastercard.

To become super popular, purchase your next offer as a gift!

Just follow these steps:

1. Click the “Buy Now” button
2. Choose “Give this as gift” in the Order Details section
3. Fill in their name and enter a personal message!

The voucher will then be automatically sent to your friend, in their name.

Don’t worry, there is no Cudo price mentioned on the voucher and only you will see the invoice.

Your voucher will hit your inbox 24 hours after the offer has ended. If it’s not there, check to see if the offer is still going.

You can also download your voucher (once offer has ended) from our site by following these steps:

1. Login to your Cudo account
2. Click on your account
3. Click "My Purchase History"
4. Find your voucher and click on "view my voucher" to download or print

Yes, all good things come to an end.

Just check the small print on the offer page to see how long you have to use your voucher.

Unfortunately not, unless the small print says it’s ok!

No, unless it says in the small print, you don’t get any credit or money back for what you don’t use.

Oh dear! If you have a problem trying to redeem your voucher with the business just click the ‘contact Cudo’ link below and we’ll help you out.

Cudo credit is currency that can be put towards your next offer purchase!

Cudo credits can’t be exchanged for cash or used to buy gift certificates though.

Yes you can! Buy a gift certificate right here and give it to a friend so they can have a great Cudo experience!

Like all good things, gift certificates and Cudo credits have expiry dates.

You can see the expiry date of your credit and gift certificates in your account area.

If you have Cudo credit (like a gift certificate or sign up bonus voucher) you need to activate it before using it on one of our great offers!

Just follow these steps:

1. Login to your Cudo account
2. Click on your account
3. Under "Current balance" click on "Redeem a gift certificate" and enter in the certificate code (you will find the code in the email sent)

To use your Cudo credit, just follow these steps:

1. Login to your Cudo account
2. Go to the offer you want and click “Buy Now”
3. On the Checkout page, your credit will appear as a payment method
4. Select to pay using the credit and enjoy your offer!

If you can’t see your credit(s) at the Checkout, make sure you’re logged in.

You sure can! The more Cudo family members, the merrier!

Hurrah! You’ll get an e-mail with a promotion code, once your friend makes a purchase using the link you sent them.

Promotion codes are usually sent within 24 hours of your friend’s purchase.

There is no timeframe but they have to make their first purchase using the referral link.

Sadly, no. You can certainly mention us to your friends on Facebook!

But to get credit for referrals, you need to e-mail them from the refer a friend section on the Cudo site.

Your friends need to click the ‘refer a friend’ link that we send to them and sign up.

You can find the list of what you purchased by:

1. Login to your Cudo account
2. Click on your account
3. Click on "My Purchase History" to see a list of your recent purchases and vouchers.

You can retrieve your password by:

1. Login to your Cudo account
2. Click 'Forgot Password?' link
3. Enter your email address that you registered to Cudo with and press 'Reset'

Your new password will then be sent to your email

The Cudo password genie will grant you a new one! Just follow these steps:

1. Login to your Cudo account
2. Click on your account
3. Click on “Forgot Password”
4. Enter your e-mail address that you registered with Cudo and press ‘Reset’

Your new password will then be sent to your e-mail

Just look for the “unsubscribe” link at the bottom of the email.

Or follow these steps:

1. Login to your Cudo account
2. Click on your account
3. Under "Select your preferences" un-tick the box "Email my Cudo straight to my inbox"

You can click here to close your account but we’ll be sad to see you go!

Make sure you have copies of your vouchers as you won’t be able to access them on the site after your account is closed.

To get your vouchers before heading off:

1. Login to your Cudo account
2. Click on your account
3. Click "My Purchase History".
4. Find your vouchers and click on "view my voucher" to download or print

You can change your billing address by following these steps from the Cudo billing pixie:

1. Login to your Cudo account
2. Click on your account
3. Go to “Saved Card Details”
4. Remove Card
5. Fill in new billing address and credit card details

Please note, your address is only used for billing purposes and never for actual delivery.

If your offer requires the goodies to be delivered, you’ll be asked for your delivery address separately.

That's ok, we're only friendly and love for our customers to be happy.

When you order

Once you hit the Buy now button, your order is processed safely through our secure servers. Your personal details are never shared and you can always use PayPal if you prefer to do so.

A voucher and instructions on how to redeem is sent to your email address within 24 hours after the deal ends. It's that simple!

Plus the Cudo Satisfaction Guarantee means that you can always contact us about a refund should you not be happy about your order.

Reasons to buy from Cudo

-        Great deals up to 90% off from business you can trust

-        Safe and secure shopping

-        Cudo is a Group Buying Code of Conduct member

-        Peace of mind with Cudo Satisfaction Guarantee

-       Cudo is part of a bigger family - Microsoft and Nine Entertainment Co

It would be a shame for you to miss out on our offer! Have you shopped around? You'll find that Cudo deals are up to 90% off the retail price.

Also remember that Cudo's Satisfaction Guarantee . You can always contact us about a credit or refund should you not be happy about your order.

Sorry to hear that! Our tech whizzes have been notified.

Here are some suggestions that may help:

- Have you used Facebook to login to Cudo before? Go to to the link below and try using your Facebook login details:

https://cudo.com.au/login/

- You can always use a different email address to place your order, but keep in mind that your voucher is sent to that email address and new Cudo login details will be provided.

A lot of our customers choose to give Cudo vouchers as a gift. It's an easy and convenient way to make someone's day.

Things you should know about the voucher:

- Pricing is not included. That way your loved one does not need to know how much you paid for the voucher

- The voucher is transferable so anyone can use the voucher

You can contact us by filling in the contact us form

• You can follow us on Facebook,
• You can follow us on Twitter

To experience the amazing benefits Cudo can have for your business simply click here to get started.