Expand Help

+Can I form a business partnership with Cudo?

We're always happy to hear from business-owners, or people who believe a business (of any kind) would benefit from our hugely powerful marketing platform, or from others interested in forming a business partnership of any kind, from all over the world.

In order to enquire about getting a business featured on Cudo, please send an email to cudohelp@cudo.com.au, with the following details...

• Business Name
• Location
• Website
• Contact Phone
• Email
• Best Time to Call
• Catalogue (if applicable)
• Product(s) (if applicable)

For other proposed business partnerships, please email us at cudohelp@cudo.com.au with some more information about your proposition below and we will be sure to get back to you very soon.

We look forward to hearing from you!

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+Can I work at Cudo?

Cudo is always looking to add new talented people to our fantastic team! Please check our Jobs page for any current vacancies. Alternatively, just send your CV/Resume to cudohelp@cudo.com.au along with a brief cover letter and we will be sure to get back to you in due course.

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+Can I use a voucher after it has expired?

Voucher redemption is at the discretion of the business providing the service or product. Most businesses tend to enforce the validity terms of the voucher and often are not able to extend past the validity date. We always prefer if our members can use their voucher at any time, but unfortunately, redemption after expiry is purely at the discretion of the business.

Please note, many businesses book out prior to the voucher expiry - we suggest making a booking at least four weeks prior to the end of the validity period (and if you’re trying to get a booking for a popular time, like a weekend, the booking should be made as soon as possible. The earlier you book, the more likely it is that you will get your preferred booking time!)

It is very rare for Cudo to issue a refund in cases where the voucher has expired. Most offers have a redemption period of at least 3 months, which is usually plenty of time for all purchasers to use their voucher. In any case - the expiry date of each offer is clearly stated in the “Fine Print” section of the offer page, and it is the responsibility of the purchaser to ensure that they have availed of the offer before this date!

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+How can I resolve an issue with a past/present offer?

Please note that Cudo is the medium through which businesses feature their services, and cannot be held responsible for the services provided by such businesses. If you have a complaint about a featured business or the service that they have provided, the first step should be to contact the business directly. They may be able to take steps to resolve the situation, which will usually be similar to steps taken when dealing with any customer complaint.
You will be able to find contact details for the featured business on the offer-page. Other conditions (such as the expiry date) can be found in the “Company” section of the offer-page.

Alternatively, you can ask the Cudo Customer Experience Team and we will get back to you as soon as possible.

Please note, it is really important whenever making a refund request to provide very detailed and accurate information - if any information provided is false, we will not be able to provide a refund to you.

We always provide a credit or refund when a business is no longer operating and you have a valid voucher. You can find our Refund Policy at http://cudo.com.au/info/refund-policy for further information.

If you would like a refund for any other reason, please let us know via email to cudohelp@cudo.com.au. Our support team will always do their best to assist.

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+How can I resolve an issue with a product I purchased?

If you've purchased a product that you redeemed directly with a vendor, the first step is to try to contact them - their details should be on the voucher.

If you the vendor isn't getting back to you, or if you've purchased a product that was shipped directly to you without the need to redeem your voucher, please let us know exactly what the difficulties you have are by email to cudohelp@cudo.com.au and we'll do our best to help!

We are only able to offer refunds in cases where items are faulty, damaged or incorrectly advertised.

 

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+How can I unsubscribe from receiving your emails?

If you would like to unsubscribe from receiving emails from Cudo in future, please go to My Account and then click on My Subscriptions.

On that page you can choose exactly what emails you want (you can even choose to receive an email once a week, instead of every day) or you can unsubscribe from all our emails in just a few quick clicks!

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+How do I buy an offer?

Firstly, make sure you are signed up!

Then, after logging in - click 'Buy Now' towards the top-right of the offer page. On the next page, you will be asked to confirm the quantity of vouchers that you wish to purchase (if you're using credits to purchase, this is where you can select how much credit you want to use).

If you're buying a product, you may also be required to provide your Postal Address, or your choice of redemption location. Always make sure you enter the correct address for delivery.

Once you've done all that, you can then go ahead and click “Complete My Order” towards the bottom of the page. The number of credits selected (if any) will be deducted from the cost of the voucher, and the corresponding number of credits removed from your account.

Follow the on-screen instructions from here - you can pay via a registered PayPal account, or using your credit/debit card.

As always, if you you have any questions at all, please don't hesitate to contact us at cudohelp@cudo.com.au.

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+How do I locate my voucher?

After you buy a voucher, you'll get an email with a link to download (and print) your voucher. Unfortunately, some mail servers automatically transfer our emails to your 'junk' mail box.

(If you haven't been getting our emails, it's also a good idea to make sure that you added us as a 'safe sender' to make sure our emails aren’t going to your junk box!)

But, you can also actually log into your account and print the vouchers off whenever you like! Here's how:

- Sign into the site,
- Hover over “My Account” at the top-middle of the screen.
- Choose “My Deals” from the drop-down menu.
- Choose “All” towards the top-right corner of the screen.
- Click “View/Print” next to the voucher you need to view/print.

Instructions on how to redeem the voucher will be contained on the voucher itself.

Things to keep in mind:

Lots of our members have more than one email address – if you log into your account and you can’t find your voucher, you may have used a different email address to purchase – for example your work email or your personal email address. Try all the email addresses you have and if you still can’t find it, let us know.

If you used PayPal to purchase, what happens is that a new account will be created using your PayPal email address. If your login email for PayPal and Cudo are the same then there won't be any problems, but if you use a different address for PayPal, a new Cudo account with that PayPal email will be created. Your voucher will be placed in that account.

If you purchased a voucher and it isn't showing up, the next step is to check your credit card statement (on-line if you have access!). If there is a charge there, please send an email right away to Cudo so the team can investigate it for you. Please include as much detail as possible to help us assist you as quick as we can.

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+How do I refer a friend?

In order to refer a friend to Cudo, you just need to…

First log in to Cudo! After logging in, in the top corner of the page, there is a link which says “Invite Friends, get $5”. You will then be taken to a page that provides personal “referral link”. You can copy and paste this link into an email to all of your family and friends (or even use the Facebook and Twitter sharing buttons). If any of your friends sign up to Cudo, we'll give you $5 credit as soon as they make their first purchase.

If you have any questions about referring friends, please email us at cudohelp@cudo.com.au.

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+I bought a gift voucher, how can I find it?

At the end of the offer, we will send a link to download the gift voucher – exactly like a normal voucher. You can send the voucher as a PDF to the lucky recipient, or you can print it off and combine I with a card if you prefer!

To find your gift vouchers you just need to log on to Cudo and then click on the "My Account" link, which appears once you have signed in, and select My Deals

Once you’ve logged in you will notice several tabs, 'Active', 'Used', ‘Gift Vouchers’, 'Expired' and ‘All’ If you click on Gift Vouchers you’ll be able to see any gift vouchers you’ve bought!

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+I bought an offer - what do I do now?

You will find instructions on how to redeem the offer on the voucher itself. Depending on the offer you've purchased, you may need to contact the featured business to make a booking - contact details will be provided on the voucher. You may also find them in the “Fine Print” or “Company” section on the offer page, along with any other conditions relevant to that particular offer.

Your redemption code is the code printed at the top of your voucher - in almost all cases, you will need to give this code when redeeming the offer you have purchased - this is so that our partners can verify that the voucher is valid and provide you with the service advertised.

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+I can't use my voucher any more - can I give it to someone else?

Yes, your vouchers should be fully transferable (unless the terms of a specific offer state otherwise). So long as you haven’t used part of your voucher, you can give it to a friend or family member. If you’ve had part of a treatment or service, you aren’t able to give the voucher away though.

If a voucher has expired, it unfortunately can't be used by anyone.

Whenever you buy a voucher which needs a booking, always be sure to book well in advance of the expiry - the earlier the better. Just to make sure no one misses out, most vouchers will need to be booked between two and four weeks before their expiry.

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+Is Cudo a secure site?

Cudo is fully secured by Verisign, the highest level of security a website can have. All financial details are passed directly on to our merchant processor, so not even our staff have access to any credit card details.

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+I want to speak to someone, who do I contact?

If you need our help for any reason, please don’t hesitate to contact us at cudohelp@cudo.com.au so one of our Melbourne and Sydney based team can help you!

In order for us address your issue as quickly as possible, please try to include the following (where possible):

- The email address you have registered your account with
- Your voucher/redemption code
- The name of the service-provider/business for which you purchased your voucher

The above information will enable us to provide you with a much quicker response!

We like to try to reply to any enquiry as quickly as possible. Our support team are based in Sydney and Melbourne, working between 7.00am and 11.00pm AEST. If your contact us outside those hours, it may take us a bit longer to reply.

In the event that you have attempted to contact us and you haven’t got a reply after 2 business day, it's possible that your email didn’t make it through to us for some reason - we will never not reply to an email.

If this happens, please try to send another email from a different email address to cudohelp@cudo.com.au.

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+My Password isn't working - what can I do?

If your password doesn’t work, you can get a new one by clicking on the "Forgot Password” link underneath the login box.

You should get an automated email sent to you – if that doesn’t work, it probably means your email account may be blocking our emails! First thing to do is to check your junk mail box and there should be an email in there. If there is, please add us as a safe sender

If you can’t find an email from us, just send us a quick email to cudohelp@cudo.com.au and our team will be able to help out and create a new password for you!

Not found what you are looking for? Submit an enquiry

+What does the 'Mark as Used' Button do?

The 'Mark as Used' button allows you to move your used vouchers to the Used section. That way, you can check exactly what vouchers have yet to be used.

It’s pretty handy when you’ve bought a few vouchers for one place but don’t use them all at once. You can check your used vouchers by clicking on USED Vouchers and also, if you click Mark as Used by mistake, you can bring the voucher back by clicking on Mark as New – good as new!

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+What is credit, and how do I use it?

If you are using credits for your entire purchase, you won't need to enter any credit card details - you can just ignore the box.

If you are using credit for part of the purchase, you will need to use a credit card to 'top up' the purchase. For example, if you have $15 credit stored up, and you are buying something that costs $100, you would just need to pay the $85 top-up amount from your credit card or PayPal account.

Your credits will expire 365 days after they have been granted, although this doesn’t apply to specific promotions which state otherwise.

Your credit is personal to you, so you can’t give it away - but you can buy a voucher for someone as a gift using your credit

If you look at your bank statement right after a purchase, you may notice more than one charge on there (usually, there will be the full amount and the amount less the credit on your statement).

That is an unfortunate requirement of the banks – we haven’t really charged you twice! The charge you noticed for the full amount is what banks call a ‘pre-authorisation’. Cudo doesn’t actually charge anything until after the deal closes – the pre-authorisation is just a hold on those funds.

When our system goes to charge you, it will see that you are using credit and will adjust the cost accordingly. The original ‘pre-authorisation’ will ‘drop off’ within one to five business days (depending on which bank you're with).

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+Why have I been charged twice?

If there are two charges on your statement, it is most likely that the first is a ‘pre-authorisation’, rather than an actual charge. The ‘pre-authorisation’ will be removed by your bank between one to five business days (depending on which bank you use for your credit card).

If you noticed that you actually bought more vouchers than you intended, please contact us at cudohelp@cudo.com.au immediately. So long as Cudo is told promptly, we can usually credit or refund the mistakenly bought vouchers (but that will depend on how quickly we’ve been notified and if any bank or administration fees have been incurred).

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+Who can I contact for help?

If you need assistance and can't find an answer on this page, you can find a link to our Contact Us Form below.

If the Contact Us form isn't working, you can get in touch with us at cudohelp@cudo.com.au - but, if you can, please use the Contact Us Form - this will help us better understand what you need so we can get back to you quicker!

While we do whatever we can to get back to you as quick as we can, please allow between 1-2 working days for a reply.

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