When can I purchase Cancellation Cover or Travel Insurance?
Cancellation Cover or Travel Insurance can be purchased to insure you against certain unexpected losses that may arise before or during your journey. You will be offered the opportunity to purchase Cancellation Cover or Travel Insurance during your booking. If you have already made your booking and wish to add Travel Insurance, please visit www.acetravelinsurance.com.au or contact Cudo.com.au at email@example.com.
Please read the Cancellation Cover Policy Wording and Product Disclosure Statement (PDS) and the Financial Services Guide (FSG) for full terms, conditions and exclusions.
How to make a claimAdvise all claims to ACE within 30 days of a claim event or as soon as reasonably practicable. (See below for contact details).
- You must submit all supporting documentation as shown on your claim form
- Immediately report all loss, theft or damage under luggage and travel documents to the police and Transport Provider and obtain a written acknowledgment
- For liability claims do not make any admission or offer. Request the claim against you be put in writing
Please send your completed claim form to firstname.lastname@example.org or post to ACE at the address, shown on your claim form.
You can contact ACE to discuss your policy by calling 1800 803 548 (Monday to Friday 8:30am - 5:00pm). Alternatively, you can email ACE at email@example.com
Cancellation Cover is issued and underwritten by the insurer ACE Insurance Ltd (ACE) ABN 23 001 642 020, AFSL 239687 and distributed by Cudo Pty Ltd (Cudo) ABN 69 146 203 812. Cudo is an Authorised Representative of ACE (AR No. 454321). ACE and Cudo provide general advice only without taking into consideration your objectives, financial situation or needs. To decide if the product is right for you, please read the Cancellation Cover Policy Wording and Product Disclosure Statement (PDS) and Financial Services Guide. You must be 18 years old or over to purchase this product. Cover is subject to the terms, conditions, and exclusions as set out in the PDS.