Instructions

• Extra-person charges may apply and vary depending on property policy

• Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

• This property accepts credit cards, debit cards, and cash

• Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• Outside food is not permitted on the premises.

• Fishing is not permitted at the Trunk and Inside Villa.

• Each registered guest at this property will receive a required wristband at check-in to be worn during their stay. Wristband fees apply for additional guests.

Special instructions

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Buffet meal fees for children vary according to height. Children up to 35 inches (89 cm) tall are included with parents; children 35.4-47 inches (90-120 cm) tall receive 50% off; and children over 47 inches (120 cm) tall are charged adult buffet fees.

Mandatory

You’ll be asked to pay the following charges at the property. Fees may include applicable taxes:

• A damage deposit of MYR 200 will be collected before check-in.

We have included all charges provided to us by the property.

Optional

• Fee for buffet breakfast: approximately MYR 75.00 for adults and MYR 37.50 for children
• Airport shuttle fee: MYR 160 per vehicle (one-way, maximum occupancy 4)
• Uncovered valet parking fee: MYR 30 per day
• Early check-in is available for a fee (subject to availability)
• Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Pets not allowed

Service animals not allowed

No elevators

Essential workers only - NO

Professional property host/manager

Know Before You Go

• This property’s policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
• Pool access available from 7:00 AM to 8:00 PM.
• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
• Up to 2 children 4 years old and younger stay free when occupying the parent or guardian’s room, using existing bedding.
• No pets and no service animals are allowed at this property.