Hotel Mercier

Very friendly, excellent location!

We spent four nights at the hotel at the end of April. We stayed in the newer wing overlooking the courtyard which we liked a lot. After reading other reviews about these newer rooms being compared to a motel rooms, we were pleasantly surprised that for us there was no motel feeling at all. The room's glass door and windows faced the pretty green courtyard, there were lots of bird singing in the morning! We also enjoyed the absolutely gourmet breakfast with a variety of granola, yogurts, pastries and fruits. The kitchen cooked eggs and crepes to order. I recommend the hotel to anybody heading to Amsterdam. The location is perfect too. Close to everything we wanted to visit as well as the city centre and the train station.

We recently stayed at Hotel Mercier in Amsterdam and had a mixed experience. The location is fantastic, and we were warmly welcomed at check-in, which set a great tone. Unfortunately, things went downhill when we encountered an issue with our room. We had booked an internal room (no exterior windows) through a third-party travel portal, and found that the air conditioning didn’t work. Even with a fan provided by staff, the room remained over 25°C. The hallways were noticeably cooler, making the room feel even more uncomfortable, especially for sleep. We saw that another room was available to book online and asked to be moved, but were told by the front desk that they couldn’t help because we booked through a third party. We spent hours ping-ponging between the hotel and the booking company, trying to sort it out. Eventually, while at dinner, the booking company confirmed a room change, only for us to return and be told that the new room had been booked by someone else online in the meantime. It was our last night, and we had an early international flight, so it was a frustrating end to an otherwise lovely trip. Most reviews mention how beautiful the rooms are, but it’s worth noting those are the external rooms, so be mindful of the distinction when booking and consider calling ahead to confirm room type. Internal rooms are small, motel-like set up - and in our experience very stuffy. We usually seek out and support local, boutique hotels, but sadly in this case, it felt like we were penalized for not booking direct. Hopefully service is more consistent for those who do.

We had an interior room and the air con didn't work. We sweated the whole night. Reception provided a small fan the first night that helped. In the morning, reception told us maintenance would fix the aircon. After being gone all day, we came back and they said maintenance wasn't able to come out and there was nothing they could do about it. It was 26 degrees in our room. We asked for another room and saw availability online, the receptionist at the time told us she couldn't move us because of availability. Then we asked if we could buy the other room for the night and she said that was an option. Dishonest customer service, lack of transparency and communication contributed to this low review. We had a non-refundable room rate which we believe contributed to their unwillingness to move rooms as they wanted to keep the other option open for another guest. They ended up giving us 1 night for free once the 3rd party booking service reached out as it was a breach of contract for not providing a room with aircon as it stated online. Would not go back to an interior room as it was very small. The location and decor of the place was nice.