Hotel St Moritz Queenstown - MGallery Collection

Everything about this hotel was wonderful during our 8 day stay. The hotel itself is stunning with a cosy, warm, ski-lodge vibe. The staff are friendly, welcoming and really helpful. The buffet breakfast was excellent, everything you could want including good coffee and made to order eggs and pancakes. There is a gym, and a guest laundry and the hotel will even help you with coins and cash (charged to your room) if you don't have any. Although there is no pool, there are two outdoor hot tubs to relax in. Our room was lovely and felt large enough for our stay, nice furnishings, comfortable bed, and all the basic amenities such as fridge, kettle, coffee/teas and the view from our little balcony was breathtaking! One extra thing that really impressed us was if you choose to not have your room made up (we certainly didn't need this done daily) they reward you with a $20 credit voucher to the restaurant/bar. I can't fault this hotel or it's team of employees, it was worth the cost and we would happily choose to stay here again when visiting Queenstown!

Our experience with the Hotel St Moritz in Queenstown started with an email prior to arrival, and the exceptional service continued throughout our stay. Reception, concierge, restaurant and housekeeping staff were friendly, attentive and helpful. We were fortunate to be upgraded and the room exceeded all our expectations. It's a great location and a short walk to the centre. The view of the lake and mountains was uninterrupted and was worth the walk up the rather steep hill at the end of the day. Will definitely stay there again if/when we get back to Queenstown.

We loved our stay at the St Moritz. The staff at check in were extremely friendly, offered a cup of warm apple cider, and provided recommendations for sites to see around town. The breakfast buffet is $40 per person and absolutely worth it, the food was phenomenal. The room was spacious with a comfortable bed. I booked a lake view room, and I was a bit disappointed with the slanted windows on the 6th floor. The windows were dirty, so pictures didn’t come out good. The slanted windows are part of the hotel design, so it doesn’t impact my experience. You need to walk up a fairly steep hill to get back to the hotel from town, but it’s in a quiet area and very easy walking distance to everything. Overall, I’d definitely stay here again and recommend this hotel to others

As Accor members and travel agents, we’ve come to appreciate the little touches that make a hotel stay memorable — and being part of the MGallery Collection, we were hopeful this property would truly stand out. In many ways, it has. Location & Atmosphere The location is ideal — right near the CBD with an easy, short walk in. Don’t be put off by the mention of a hill; it’s barely noticeable. The hotel itself is a beautiful blend of cosy, warm, and unique. It strikes a balance between boutique charm and polished professionalism. Service & Rooms Reception staff have been absolutely fantastic — warm, attentive, and efficient. Room attendants deserve a special mention for their thoughtful, personalised notes wishing us a great day, along with two turn-down services per day. It’s these small, personal details that elevate the experience and reflect true hospitality, reception staff take the time to ask how our stay and holiday is going which is also nice Dining Experience This has been a mixed bag. First Night: After dining out, we returned to the restaurant for dessert and hot chocolate. Unfortunately, we waited 45 minutes for a single dessert, and the hot chocolate arrived cold. Breakfast: Day one breakfast was exceptional, delivered with warmth and care. Day two, however, felt like we were interrupting a staff conversation. When we asked about ordering eggs, we were curtly told to “fill out the form yourself,” in contrast to the welcoming service the previous morning. Dinner Service Due to bad weather, we opted to dine in. Upon arrival (around 6:10pm with only 12 guests seated), we were asked if we had a reservation. We were then seated right next to the noisy kitchen — not ideal, especially as I have a hearing condition. The noise, along with staff standing and chatting behind us, made the experience less than pleasant. Staff appearance also felt a bit unpolished for a hotel of this calibre, we even had to write down our accor plus# it was too much for the guy to do it as he turned and started talking to another guest. That said, the food was outstanding — full credit to the chefs for delivering on taste and quality. Valet Parking Van be messy and disorganised most time we had to find the valet staff for assistance with getting our vehicle but the hotel carpark was very busy. Final Thoughts Overall, this hotel delivers excellent value, especially in terms of location, room quality, and personalised guest touches. While the dining service could use some refinement, we’d still highly recommend this hotel as a place to stay — especially for fellow Accor members and travel clients looking for charm and comfort in the heart of the city.