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Playa del Carmen, Mexico

Jungala Park Hotel at VidantaWorld Riviera Maya

Playa Del Carmen All-Suite Glamour with Daily Breakfast, Daily US$200 Resort Credit & Waterpark Entry
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Immerse yourself in the spectacle of VidantaWorld, an expansive 1000-acre entertainment paradise. Each day offers something new, with attractions all around, from the breathtaking Cirque du Soleil JOYÀ performances to a round of golf on the renowned Nicklaus Design Course.

Linger by the infinity pool, where a morning swim easily flows into poolside cocktails on the chic lounges of The Beach Club. Hop on a complimentary shuttle to nearby palm-lined beaches, or amp up the excitement on a thrilling waterslide at Jungala Aqua Experience.

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Location

Jungala Park Hotel at VidantaWorld Riviera Maya
Carretera Cancún, Cancún, Riviera Maya 77710, Mexico

Jungala Park Hotel at VidantaWorld Riviera Maya is part of a sprawling resort and waterpark space in the world-famous Playa del Carmen, known for its powder-white beaches and bohemian energy. The hotel is located approximately a 30-minute drive from Cancun International Airport (CUN). Airport transfers are included in your package, please see Fine Print for details.

Need flights? Our dedicated flights concierge can assist with your flight requirements (subject to availability). Contact sales@luxuryescapes.com.

Facilities

Fine Print

Valid for travel until 31 December 2025 (bookings must be made before 1 November 2025).

Blackout Dates & Surcharges: A non-refundable surcharge per room, per night may apply, payable at the time of booking. Dates and prices are identified in the Booking Calendar. Blackout dates may apply.

7-Day Change of Mind ‘No Questions Asked’ Refund Guarantee: Things don’t always work out. Our 7-day Change of Mind Guarantee is there to help. Bookings (except for cruise bookings, flights and deposit fee, if applicable, which are subject to the cancellation terms of the relevant supplier) may be cancelled with a full refund provided that cancellation occurs strictly within 7 days from the date of purchase and provided that the cancellation is made no less than 14 days prior to the check-in date. Excludes flight and service fee, if applicable.

  • Cancellations outside of the 7-Day Change of Mind period will not be provided, except as required by Australian Consumer Law, your local law or as otherwise provided for in the Fine Print.

Flexible Cancellation: You can cancel your booking for credit up until 21 days prior to the original check-in date. This can be done via self-service in your ‘My Escapes’ account. Your credit will be valid for 12 months from the date of cancellation. Credits are not transferable and cannot be redeemed for cash. Excludes service fee, if applicable.

Please note this does not apply to flights booked with us. Flight fulfilment is provided by the airline(s) selected at the time of finalising the booking. For your air travel, you are bound by the terms and conditions and fare rules of the selected airline(s).

Date Changes: If you need to amend your booking, you can self-service unlimited date changes in your ‘My Escapes’ account up until 21 days before your original check-in date. If you can’t find a suitable date, or still need further assistance, please contact our 24/7 customer service team. Subject to availability and surcharges.

Please Note:

  • Dining inclusions do not include drinks (unless otherwise stated). Menus are subject to change without notice.
  • Daily Resort Credit: The included credit must be used during your stay. Any unused credit will be forfeited and is not transferable or redeemable for cash. It is not accumulative and not available for use in conjunction with discounts. It is valid for use at any onsite restaurants and bars or Spatium spa.
  • Jungala Aqua Experience opens Tuesday – Sunday.
  • The included airport transfers to and from Cancun International Airport (CUN) are shared and must be booked in advance.

We reserve the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply. Refer to the website’s terms and conditions.

*Images are for illustrative purposes and may not be reflective of the package purchased. See individual offers and packages for details.

Reviews

8.8
Excellent
Reviews from Google
Dvir C.
Reviewed 24 Sep 2025
10
This hotel and service are just amazing! The concierge team contacted us right after we booked our family rooms and made sure our arrival is smooth. Upon arrival they helped us check in very quickly, book restaurant reservations and make sure we are comfortable. Throughout the whole stay they went above and beyond, proactively contacted us on a personal WhatsApp group to confirm reservations, connect us to attractions, book the beach club cabana for us, transport us around the village and arrange our daily tickets to the Juagala water park which was just a mind blowing experience for our kids. The kids could enjoy the kids club activities which were right next to the beach club. The variety of restaurants in the village was perfect and the food was very good. The rooms are very large, very clean with twice a day cleaning services and daily turn down service, equipped with Nespresso machine, full kitchenette and family dining table. Bathroom amenities are all based on organic honey which was special and felt luxurious. Thank you team Jungala!
Recommends this hotel
10
Megan S.
Reviewed 02 Apr 2025
10
We had a fantastic four-night stay at Jungala and felt truly pampered from start to finish. The concierge team—Jose, Alexa, and Henderson—was next level. They treated us like royalty, always going above and beyond. Whether it was walking us to the pool or restaurant, grabbing towels, or making reservations (we always had the best tables!), their service was top-notch. The property is huge, and you’ll need a staff-driven golf cart to get around. Most rides were quick, but we did wait a couple of times for 10+ minutes. Still, it wasn’t a big deal given how attentive and friendly the staff was. Highly recommend booking a VIP cabana at Jungala Park—especially with kids. You skip the entrance line and are whisked to a shady, serene oasis. Total game-changer. The rooms were clean, spacious, and comfy. We had our whole crew—my husband and I, our two girls (7 & 9), and grandma—and we all fit comfortably. Don’t miss Cirque du Soleil either—VIP tickets are worth it. No lines, amazing seats, and a true highlight of the trip!
Recommends this hotel
10
Anna B.
Reviewed 06 Jan 2025
8.0
It has been almost a week since we’ve been back and I had a lot of time to reflect on this vacation at Jungala Park Hotel. Overall a great family stay with a few kinks. Disclaimer: we went during the busiest week-Christmas to New Years. I was worried as it was advertised as a new resort, but I received only one message from the hotel via expedia. I called 1800 number to provide them with our flight information to arrange transport, only to find upon arrival that it was not arranged. We did manage to find Vidanta van at the airport and talked them into taking us (I had to sign for some charge which was later voided by the front desk staff) Without further adieu, the resort is not brand new. It is remodeled part of one of their other hotels, Grande Luxxe. We did not mind it a bit. Lush tropical jungle-the grounds are amazing and, considering, that we are in the jungle-they did an amazinf job with mosquito and other insect control. Beautiful, spacious, comfortable rooms. The main bedroom was a treat with comfortable beds a d bedding. The living room where kids slept had 2 trundle beds, both pretty hard. It took a while for the water in the shower to heat up, but we knew what to expect and started shower way ahead. Housekeeping was great and our items were always organized. They removed kids bedding from the couches daily, and I had to call them in nightly to make their beds. The restaurant were plenty, though a bit pricy for Mexico. In the morning, our breakfast was included and we chose Quinto-a quiet, beautiful buffet where the staff knew us and how we like our breakfasts by day 2. Front lovby staff was always extremely pleasant and helpful. Edgar, Alejandro and Melanie were always on point. Transportation to and from restaurants/pools/beach clubs were spotty. Sometimes it was instant, sometimes we waited for a golf cart 10-15 minutes. We opted to walk a lot too, and all the pathways were in a shady, beautiful jungle. We also got 4 free tickets to Junagala Water Park-it was a treat of a place with no lines. Kids got to experience every ride multiple times. Grand Luxxe Pool-which is exclusive only for Grand Luxxe and Jungala Hotel guests was great. It was heated and there were always beds either around rhe pool, in the mangrove (my favorite due to shady areas) or the beach. The Beach Club-main selling point from the Expedia pictures-was great, though water in the pool was cold, and on the first day, we waited in line 40 minutes to get our seat assignments. Another thing I did not like was paying for tickets for New Years to see fireworks. For a family of 4 we paid $250 to come and see fireworks. We could have stayed and danced, as they were open till 4 am, but I have a small child who wanted to sleep after fireworks. There was no food included but I think fireworks should be included in the price of the hotel. This was also the cheapest option. Now my least favorite part of the vacation-the beach. I am very much a beach person, not a pool one. Beach was the biggest letdown and disappointment as there was no swimmable beach. It was all rocks, coral and seaweed and my kids did not go in even with swim shoes. We did manage to find a swimmable beach but it was a 15 min walk, and outside of Vidanta area. Just because of that one factor I would not come back again.
Recommends this hotel
8.0
Firas M.
Reviewed 01 Jan 2025
4.0
Rooms are nice and clean, But service cannot handle High season, (wouldnt come here on New Years again) waited 1 hour to check-in another hour and half for our luggage to get to the room. Room service takes 90 min as a minimum thats if they answer since they are always busy. Beach Club is always reserved and never has space even though we would go check for 3 days in a row at 10 am when it opens. Its nice when its empty in High Season its a nightmare because everything takes time and nothing is available.. There is only 10 cabanas in The water park Aqua Experience for a hotel that has 10,000 guests during Peak Season. Recomendation They cannot Handle High Season traffic if your going go in a Dead Month like June-Aug..
Does not recommend this hotel
4.0
Reviews: 1-4 of 4
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