Mantra Sydney Central

Easy check-in, Room 205 is a spacious room with King Bed, couch. Comfortable bedding, great shower, fast internet and air conditioning control that is easy to use. Only minor issue is that there is no shower curtain and the water splashes all over the bathroom floor from the shower. No big deal, put a towel down to soak it up. The hotel is situated 50 metres from Paddy's Market, Light Rail transport and it's a close walk to Central Station or hop of Light Rail which takes you there. I have stayed here a few times now and it's a great hotel.

This is my second stay at Mantra Sydney Central. Location is fantastic and close to light rail with a quick trip into the harbour area. Plenty of shopping and food outlets nearby. Staff are amazing and friendly. Rooms are very comfortable. We booked an accessible Studio Queen for a power wheelchair user. Little tight in turning circle but certainly manageable.

Pro's- Perfect location for the Capitol theatre and light rail stop in Chinatown. Well priced through the booking site for a weekend visit no less. You certainly can't go wrong for a 1 or 2 night (at most) stay. Con's- Cleaning standards are not all that high. Dirty dishes in the cupboard, grime on bathroom tiles and wall surfaces (functional ventilation would help with this), and a suspicious stain on the lounge. Alas, grateful for clean sheets and towels. Not awful. But not amazing.

I had a very disappointing experience with Mantra Sydney Central, and I feel responsible to share it so other travelers are aware. I booked a stay from July 19 to July 23, 2025. Due to an unexpected change in my travel schedule, I contacted the hotel one and a half months in advance to inform them that I would arrive on July 20 instead of July 19. Although the hotel did not allow a delayed check-in, I agreed to pay the full amount, including the night of July 19, just to keep the reservation secured. Despite that, when I arrived on July 20, I was shocked to be told that my booking had been canceled. What upset me the most was not just the cancellation, but the attitude of the hotel staff: no apology, no explanation, no assistance, no compassion. They simply refused to check me in and left me to deal with the situation on my own. As an international guest arriving in a foreign country, being left without accommodation and with zero support from a 4-star hotel is unacceptable. I had to walk around the city on my own and urgently find a new place to stay — during peak travel season in Sydney. I am requesting a full or partial refund, as I received none of the services I paid for. If the hotel fails to resolve this fairly, I will continue to share my honest experience across other platforms to help protect future travelers from similar treatment.