Pullman Kuala Lumpur City Centre – Hotel & Residences

I had a truly wonderful experience during my stay, thanks to the exceptional hospitality provided by Jimmy Kaur Chopra. From the moment I arrived, they made me feel welcome, comfortable, and well taken care of. Every request was handled with a warm smile and genuine care, and they consistently went above and beyond to ensure my stay was perfect. It’s rare to come across such attentive and professional service. Their friendly attitude, attention to detail, and willingness to help made a lasting impression. I truly appreciated the personal touches and the level of service—it felt like being welcomed by a friend rather than just a hotel staff member. Thank you again for making my stay so enjoyable. I highly recommend this hotel, especially because of the outstanding staff like JIMMY ⭐️

Although my stay at the Pullman Kuala Lumpur was rather short, it was truly enjoyable, and I left with a very positive impression of the hotel. As a member, I had access to the Executive Lounge, and it was absolutely exceptional. The service was incredibly friendly, and the food was nothing short of amazing. I decided to have breakfast in the lounge instead of the main restaurant, and it did not disappoint. The offering, while typically considered more limited in lounges, was actually quite impressive. There was so much variety, including some modern, filled pastries that I found hard to resist. Plus, there were great added extras like eggs Benedict, which really elevated the experience. My room was lovely, offering a fantastic view of the city, the perfect spot to unwind after a busy day. A thoughtful touch was the chocolate treat that awaited me on arrival. The pool area was very comfortable and provided a peaceful escape. I also took some time to indulge in the spa, and the treatments were wonderful. There were some new offerings on the menu, and although I opted for a more traditional massage, it was incredibly relaxing and left me feeling rejuvenated. All in all, despite the short duration of my stay, I thoroughly enjoyed the experience. The combination of great service, lovely amenities, and a comfortable atmosphere made it a memorable visit. I’ll definitely be returning!

The ambience was welcoming,amazing stay with Pullman,high recommended.The receptionist very friendly and profesional I would like to mention the staff name Alya from the reception for giving us excellent service from when we checked in until we checked out, she gave us a very beautiful smile, she was so nice no wonder when I checked in most of the guests wanted to talk to her. I and my family very enjoy our stay. The rooms are spacious,clean and well - equipped with all necessary amenities. The beds are extremely comfortable. The location a bit jammed but its near to pavilion. The breakfast was nice and everything at sedap restaurant is good. I would like to say thanks to Ms Alya for the great service and pattient for all my request, i will come again and stay will pullman again. Thanks also for housekeeping for cleaning the room and topup all amenities. Excellent staff at pullman.

A solid 4-star experience overall. Everything was great — the hotel accommodated our early arrival and late checkout, and even upgraded our room, which was a lovely gesture. The rooms were clean, comfortable, and well-sized, with decent bathrooms. Daily bottled water delivery was very convenient, especially in the hot climate. The complimentary fruit plate was a thoughtful touch (though not particularly enjoyable taste-wise). Location wise it is ok if you do not mind walking 10-15 minutes to places. Few things that didn't make it to 5* for us. Swimming pool - while the amenities were great, the actual control of towels is quite bizarre. There is some sort of journaling system that is made to supposedly control the dispense of towels, it is not enforced allowing some inconsiderate guests just grab all the towels in bulk not leaving to others. No one is there from staff to enforce. Few times we were not able to use the pool as when we arrived there often were no towels available. Breakfast - the choice of breakfast was great, you can't question it, by far it is one of the best breakfasts we have ever had. However some service staff seemed like lacking basic training. On our first arrival, the staff did not know how to read the Accor plus membership card and initially tried to convince us that we are not Accor Plus members. It took us some time standing there trying to convince otherwise. I understand it was the first day when All Accor have introduced changes from October 1st and the membership card looked differently, but timely training should have been provided informing staff about these changes so guests are not inconvenienced and not humiliated. There was an occasion when staff guided us and sat us at a table which has already been taken by other guests which created an unnecessary unpleasant tension with the other guest. breakfast charges were inconsistent every morning we visited, we have had to correct staff every time, luckily it was not met with resistance and corrected on the spot, but the entire feeling about it was a bit spoiled. Special mention: The highlight of the entire breakfast experience was the young Somalian fellow - Isa, who has been so kind to us and welcomed us every morning, our son fell in love with his kindness and loved croissants that he would deliver to us. Isa has been a blessing making our morning mood go up, always friendly, chatty and caring. He has gone way beyond of his duties trying to accommodate our every request and talk to staff people on our behalf. I hope Isa's customer service skills get noticed by Pullman and rewarded fairly and promotion considered, a truly genuine professional inside of his soul who knows what he is doing. Pretty sure if he was in charge of their restaurant, a lot of things would have improved. If we return to this hotel in the future Isa will be a huge factor. Thank you Pullman for otherwise making our stay so pleasant and comfortable.