Sophisticated Pullman City Break near Lake Rotorua with Onsite Brasserie & Day Spa, Rotorua , New Zealand

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Uncover the beauty of New Zealand’s geothermal wonderland with a stay at this stylish urban sanctuary cradled in the heart of Rotorua. Be it leisure or adventure, this luxurious hotel is stamped with trademark Pullman hospitality and superbly situated for easy access to the city’s top attractions, including Lake Rotorua and the Government Gardens.

Spend your days exploring the nearby shooting geysers, bubbling mud, natural hot springs, lush forests and Maori cultural centres, or enjoy the vibrant atmosphere at Eat Streat. Back at your hotel, you can relax in your plush room and indulge in farm-to-table delights at Barrel & Co. Bar and Grill, while sipping on refreshing drinks.

1 to 30 Nights packages available

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4.7/5

(3K reviews)

Trustpilot

4.8/5

(10K reviews)

Location

Pullman Rotorua

1135 Arawa Street, Rotorua 3010, New Zealand

Pullman Rotorua is nestled in the heart of Rotorua, only mere steps from the idyllic lakefront, the Convention Centre and the Government Gardens. Explore the region’s geothermal paradise by visiting nearby geysers and natural hot springs. The famous Polynesian Spa and the Tamaki Maori Village are also a short drive away. The hotel is a mere 15-minute drive from the Rotorua Regional Airport (ROT). Airport transfers are not included in your package; please plan accordingly.

Need flights? Our dedicated flights concierge can assist with your flight requirements (subject to availability). Contact sales@luxuryescapes.com.

Facilities

Barrel & Co. Bar and Grill
Fit Lounge
Day spa
Meeting rooms and conference facilities
24-hour front desk
Concierge service
Laundry service
Paid parking
Wi-Fi
Check-in: 2pm / Checkout: 11am

Surcharges may apply to select facilities and services

Fine Print

Package Inclusions: Inclusions are correct at the time of purchase. Refer to your booking confirmation for details. Please note package inclusions for extra guests vary depending on the rate selected, please choose your package carefully.

Dining inclusions do not include drinks (unless otherwise stated). Menus are subject to change without notice.

Extra Guest Bedding & Connecting Rooms: Please note, requests for bedding for extra guests and requests for connecting rooms are subject to availability at check-in. Contact the property for more information.

We reserve the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply.

*Images are for illustrative purposes and may not be reflective of the package purchased. See individual offers and packages for details.

Reviews

8.4

Very Good

Reviews from Google

Vinod V.

Reviewed 16 Aug 2025

Excellent service, friendly staff, comfortable rooms and above all Eco Friendly initiatives. Valet parking option was very helpful. It was a wonderful stay. Lake view from the room was amazing. I wish Pullman had spa pool or has tie up with well known pool in Rotorua. The cast option between room TV and laptop was not great, its a known tech glitch, nothing to do with hotel TV.

Recommends this hotel

Britany T.

Reviewed 25 Apr 2025

Very nice resort. The location was amazing! The staff was great, especially the valet team. We did not try the restaurant since we were within a 1 mins walk to eat street, but each time we passed it was busy with customers. So that is a good sign. The rooms were very very large! I appreciate all the space. The bathroom layout was interesting, but not an issue or any kind. They do have the ability to book in-room massages which is a huge bonus. I would recommend them for your stay in Rotorua.

Recommends this hotel

Sheraz T.

Reviewed 05 Jun 2025

8.0

A very fresh and modern hotel located in the center of small city. Very clean and modern with friendly staff. rooms are spacious, but have not been designed very thoughtfully. I had a bit of issue finding place to hang my clothes which was a bit strange. The wardrobe size for family day is probably too small. there is only one restaurant on site, but the breakfast is delicious although variety is not super large. l had a half board meal plan and the 3 course dinner. Location of the hotel is very convenient with shops around and a bus stop right in the front. Also, there are many restaurants in the food Street just behind the hotel. Rotorua is a small place and everything is within a walking distance mainly. there is no pool in the hotel and also no outdoor sitting area, which is a bit of disappointment. The hotel offers on site bike rental, which is a big plus and it made it very convenient for me to explore the area. unfortunately, there is no business center on site although there are meeting rooms available, which is something I was not expecting for a hotel of this level .

Recommends this hotel

8.0

Pagan K.

Reviewed 24 Aug 2025

6.0

Our car was well taken care of. We decided valet parking would be easier than checking on paid street parking. In the room they left a welcome plate with happy birthday greetings with delicious cakes. Thank you! The lake view was great. The room was clean. But there was one only tissue left and the soap bottle was broken. The TV remote didn't work with the hotel facilities page. At times the staff didn't know information we sought. The dining room had an amazing breakfast buffet but it was organised in such a way that didn't cope with many people at once. Dinner in the restaurant was good, however, the medium rare lamb came out almost raw and raw in places. When that was mentioned, they attended to it by taking off an amount from the bill. Their payment system was unclear to the staff. For example, we paid for breakfast the previous evening, but there was no record of it at the breakfast check in which isn't ideal. The king mattress needs an upgrade! The smallest movement was felt right across the bed. These many small things unfortunately outweighed the lovely things like the spacious room and convenience to restaurants, the beautiful gardens and the amazing Polynesian Spa. Unfortunately, this hotel is not up to the room price, or expectations of a 5star hotel. The staff were very sweet and willing to assist and could do with a bit more customer training.

Recommends this hotel

6.0

Reviews: 1-4 of 4

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