Pullman Rotorua

Just booked in for a two day stay really nice place Central pall the good eating places

Excellent service, friendly staff, comfortable rooms and above all Eco Friendly initiatives. Valet parking option was very helpful. It was a wonderful stay. Lake view from the room was amazing. I wish Pullman had spa pool or has tie up with well known pool in Rotorua. The cast option between room TV and laptop was not great, its a known tech glitch, nothing to do with hotel TV.

I was asked for my credit card number, a $100 deposit, and my driver’s license without any explanation. I find it unreasonable that a five-star hotel does not seem to trust its customers. No one informed me before check-in that a $100 deposit would be required. Additionally, I hope your payment machine can function properly in the future. I had to use my credit card to settle the bill, which incurred a 3% surcharge, even though I had already used my cash card at check-in. That said, the service was very good, and I truly appreciate the hotel staff’s professionalism and helpfulness in resolving issues.

If it weren't for the excellent concierge service provided by Cleo, the front desk assistant manager, the overall service would definitely be rated only two stars. Before booking, I informed the hotel through trip.com that my trip was for my wife's birthday. After several days of prodding, the hotel finally replied via email, promising a welcome amenity. However, upon check-in, I discovered nothing had been arranged. I told that to Cleo, who offered me two drink vouchers as an apology. This hotel's breach of trust with its guests is unforgivable. As for the room, its design and the arrangement of items are weird. As soon as you enter the room, there is a large empty space, but there is only one chair. Could it be that the hotel expects this room to be occupied by only one person? In addition, there is a huge pillar in the room that takes up part of the space. I had previously asked the hotel not to give me a room with a large pillar in the middle, and they did it. The huge pillar is not in the middle of the room, but only on the side, which really made me laugh and cry. The worst thing was that there was a large air conditioner radiator outside the window. Even with the window and curtains closed, I could still hear the sound of the fan running, just like sleeping in a factory. Finally, thanks again to Cleo for her excellent service. Without her, this hotel would not be worthy of branding as Pullman.