Instructions

• Extra-person charges may apply and vary depending on property policy

• Government-issued photo identification and a credit card may be required at check-in for incidental charges

• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

• Guests must contact this property in advance to reserve onsite parking

• This property accepts credit cards, debit cards, mobile payments, and cash

• Mobile payment options include: Alipay

• Safety features at this property include a fire extinguisher, a smoke detector, and a security system

• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• Drones and aerial surveillance devices are not permitted at this property.

Special instructions

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. All guests are required to present a valid government-issued ID card at check-in. A valid passport with UAE entry stamp, UAE Emirates ID, and GCC (Gulf Cooperation Council) ID are accepted.

Mandatory

You’ll be asked to pay the following charges at the property. Fees may include applicable taxes:

• New Year’s Eve (December 31) Gala Dinner per adult: AED 2127
• New Year’s Eve (December 31) Gala Dinner per child: AED 875 (from 6 to 12 years old)

We have included all charges provided to us by the property.

Optional

• Fee for buffet breakfast: approximately AED 164 for adults and AED 82 for children
• Fee for in-room wired internet: AED 100 per night (rates may vary)
• Airport shuttle fee: AED 900 per vehicle (one-way)
• A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Pets allowed

Pet max weight (per pet) in kg is 35

Pet max weight (per pet) in lb is 77

Only dogs and cats are allowed

Service animals are allowed

Service animals are exempt from fees/restrictions

Pets allowed (no fees)

Pets cannot be left unattended

Conde Nast Gold List Year 2022

Professional property host/manager

Green Growth 2050

Know Before You Go

• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Only registered guests are allowed in the guestrooms.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.