Raffles Jakarta

Great stay. As a Platinum member, was upgraded to the suite and its beautiful. The child amenities was very great for the kids, the lounge serves some of the best food during evening cocktail. Breakfast was amazing too. My only complaint is when breakfast gets too full, seems like some of our orders were never served and the waiter or waitress needed a reminder

Our experience at Raffles Jakarta was truly delightful. Our very first trip to Jakarta with our two children (5 and 2 years old) was a great success, thanks to the hotel’s excellent facilities and the warm hospitality of the Raffles staff. Raffles provided children’s amenities such as lotion, shampoo, and body wash, and although it was a paid option, the Kids’ tent set up in the room made our children extremely happy. The breakfast restaurant offered a wide selection of gluten-free items, which made it a very suitable choice for our children’s meals. Some of the restaurant staff even went the extra mile by making special pancakes for them, showing exceptional kindness. The kids’ pool was highly satisfying for our children, and we also made good use of the jacuzzi with warm water. The playground connected to the pool was well utilized, and the Kids’ Club, although small, had fun toys and activities (including a PS4). Room service offered a well-prepared kids’ menu at a very reasonable price. The spa was extremely satisfying, and in terms of facilities, I would say it was even better than those at the Ritz-Carlton, which is considered one of the top hotels. At checkout, we were even able to capture a memorable family photo at the entrance of Raffles Jakarta, which left a lasting impression. However, we also hope for a few improvements: Firstly, it would be great if a small plastic step stool were available in the bathroom so that children can wash their hands more easily. Secondly, while the restaurant provided high chairs and children’s tableware, the plates and bowls couldn’t be placed securely on the high chair trays. This is something that could be improved.

We stayed at this hotel for four nights, and from the moment we arrived, we felt genuinely welcomed. The staff at check-in were incredibly friendly, even crouching down to assist us during the process that we had never experienced before. The hotel also surprised us with a thoughtful birthday celebration, which deeply touched us and made our stay even more memorable. Housekeeping did an excellent job every day, keeping our room clean and comfortable so we could fully relax. The butler service was outstanding, always attentive and quick to help with any request. Their professionalism and care made our stay even more enjoyable. This is a hotel truly worth staying at. We highly recommend it to anyone visiting Jakarta. A must-stay property that delivers exceptional service and hospitality.

From the moment we arrived, everything went smoothly. Check-in was quick and easy, and the staff took the time to explain the hotel’s amenities clearly. Our room was absolutely perfect—beautifully laid out, spacious, and with a stunning view. The property itself is top-notch, with high-end finishes throughout, but what really stood out was the service. Everyone we encountered—from housekeeping to the restaurant and spa teams—made us feel truly welcome. The staff at the Writer’s Bar went the extra mile, even showing us how to make their signature Jakarta Sling, which was a real treat. The concierge team offered a walking art tour of the hotel grounds that turned out to be a surprise highlight—definitely worth doing. We also enjoyed spa treatments that were incredibly relaxing, but the food was the real showstopper. Every meal was excellent, and breakfast in particular was unforgettable—easily one of the best I’ve had anywhere. I’ve stayed in many luxury hotels over the years, and this one stands out as the best value by far.