Sofitel Saigon Plaza

To the Sofitel Management Team, I am writing to share my outstanding experience at the Boulevard Café & Bar. The service provided by your team was truly exceptional; the staff are highly experienced, professional, and incredibly helpful. I would like to give special recognition to Linnie Kim. She was instrumental in introducing me to the Accor loyalty program, for which I am very grateful. Her guidance has already demonstrated the significant value the program offers for dining and hotel stays. I highly recommend both the venue and seeking out Linnie's assistance to anyone wishing to enhance their experience. She is a great asset to your team. Thank you for a memorable visit. Sincerely Alex Danh

We spent three nights at Sofitel Saigon to celebrate our wedding anniversary, and it turned out to be a truly memorable experience. From the moment we arrived, the staff made us feel special with a lovely welcome cake, thoughtful messages, and a very good bottle of wine from the management. Although there was a construction site nearby with jackhammers, the staff handled our concern with great care and professionalism. We were quickly offered a quieter room on the other side of the building, and to our delight, it was upgraded from a junior suite to a full suite. Breakfast was an absolute highlight; by far one of the best I’ve had in a long time. The croissants and pastries were outstanding, and the buffet offered a wide variety of fresh, high-quality ingredients. If I had to make one small suggestion for a hotel that proudly celebrates its French heritage, it would be to include goat cheese on the breakfast spread, as we had seen at the Pullman Saigon. The ST25 restaurant, which also hosts breakfast, was another wonderful surprise in the evenings. The flavors were refined and memorable, leaving us talking about the dishes for days afterward. We also enjoyed the daily high tea in the executive lounge, a charming experience with sweet treats that changed each day. The location is central, close to many consulates, and while the atmosphere is a little calmer than the Pullman, everything we needed was just minutes away with Grab. A special thank you goes to Mr. Marcus and his excellent team; Astrid, Evelyn, Brian, Huong, and Chef Thao for their constant attention, care, and warm hospitality. They made our anniversary celebration truly exceptional. We look forward to coming back!

It was an excellent stay at a truly top hotel. The team is outstanding—warm, professional, and always attentive. I have special appreciation for the lounge team, who provided thoughtful, personalized service throughout. The visible and engaged management made a real difference, creating a sense of care and attention to detail across the entire experience. I will stay again and highly recommend Sofitel Saigon Plaza to anyone looking for a high-quality, welcoming hotel in the city.

Top-notch service. Travelling in 2 groups with young kids. Even though it's a slightly older hotel, rooms and beds are very comfortable. Shower was in the bathtub, so can be tricky for older folks and young. Staff noted that there are kids travelling with us and placed kid friendly items, stuffed toys in the room. A very pleasant surprise for the children. They even preempted the number of guests and placed correct number of towels in the rooms. A gesture much appreciated as most hotels just expect you to ask for the extra. One slight feedback, doormen could be more attentive to do their jobs instead of chatting amongst themselves especially when they see guests arrive or leave to help open doors when we have many things to carry, kids to handle. Room service for anything was greeted with a friendly voice and speedy deliveries. Having stayed in hotels all over the world, Sofitel Saigon has truly grasped the finer nuances of hospitality.